Customer Satisfaction

Customer Satisfaction

• Home Buyer Satisfaction Improves

  Compared to other major industries, housing's customer satisfaction scores are even more impressive.

   

• News From residential architect

  Design trends, award-winning projects, and more from BUILDER's sister magazine.

   

• Wausau Homes Starts Fresh in Its Second Half-Century

  A new marketing and sales strategy focuses on reducing buyers’ anxieties.

   

• Delaware Builder’s Team Approach Reaps Rewards and Awards

  Schell Brothers concentrates on making its customers happy.

   

• MBK Homes, Rosewood Homes Focus on Customer Satisfaction, Construction Quality

  Builders' efforts net them both national awards from Eliant.

   

• Personalized Customer Service Results in Success for San Antonio Startup

  TriStone Homes enjoys strong growth, even in a difficult market.

   

• Builders Explore New Connections With Mobile Customers

  KB Home and Shea Homes let prospects access new-home information on their cellphones.

   

• J.D. Power Survey: Tougher Competition Leads to Higher Home-Quality Levels

  Firm's new-home quality study finds a notable dip in the number of reported problems per home.

   

• Pulte Leads Pack in J.D. Power's 2009 Customer Satisfaction Ratings

  Annual rankings also find that new-home owners in general are happier with the quality of their homes.

   

• Survey Says Consumers Unhappy with Replacement Window and Door Purchases

  Pella Windows ranks highest in overall customer satisfaction.

   

• Marketing Expert Says Builders Can Reach New Buyers By Building Relationships With Them

  Seth Godin doesn't think discounting will continue to be effective bait.

   

• Homeowner Associations Watch Warily as Builders Downsize Products

  Changes within existing communities have met with occasional owner opposition.

   

• Texas Homeowners and Builders Face Uncertain Future About Resolving Construction Defect Problems

  TRCC, which had been evaluating the legitimacy of homeowner complaints, will cease operations next summer.

   

• Warranty Complaints Continue to Nag Builders

  One Atlanta company keeps them under control with responsive customer service and homeowner education.

   

• Home Depot Reports A Fourth-Quarter Loss

  But company officers say results were "distorted" by charges and writedowns, as well as one fewer reporting week.

   

• J.D. Power and Associates 2008 New-Home Builder Customer Satisfaction Survey

  See the top performers in customer service, design, and quality.

   

• New Homebuyer Satisfaction Up, According to Latest J.D. Power Survey

  Buyers may be fewer, but they are happier with their builders, according to the latest J.D. Power and Associates New-Home Builder Customer Satisfaction Survey.

   

• David Weekley Homes Honors Suppliers

  Annual awards based on quarterly rating of quality and service by the builder’s employees.

   

• Buyers' Interest Spikes in May, Says Survey

  Sales may have continued their slow suffering through 1Q2008, but halfway into the second quarter some positive undercurrents have gained force.

   

• Need Better Follow-Up?

  After report reveals Denver builders’ failure to capitalize on leads, pros stress basics such as phone calls and handwritten thank-yous.